FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: What are peptides?
A: Peptides are short chains of amino acids that occur naturally in the body and in many biological processes. In research settings, synthetic peptides are studied to better understand cellular functions, signaling, and potential applications in science.
Q: Are Thryve products intended for human use?
A: No. All products sold on ThryvePeptides.com are strictly intended for laboratory research purposes only. They are not dietary supplements, drugs, or therapies, and they are not intended for human consumption under any circumstances.
Q: Do your products come with a Certificate of Analysis (COA)?
A: Yes. Each batch we carry is supported by a Certificate of Analysis verifying purity and quality. COAs can be requested directly or accessed in our COA library.
Q: What purity levels do your peptides meet?
A: Our products are tested by accredited labs and generally meet ≥ 98% purity standards. Specific purity levels are listed on each product page.
Ordering & Shipping
Q: Do I need a license or documentation to order?
A: Orders are limited to verified research customers. We may require documentation such as an EIN, business license, or proof of laboratory use depending on the product and your jurisdiction.
Q: Where do you ship?
A: We currently ship within the United States. Some peptides may be restricted in certain states or countries; it is the buyer’s responsibility to understand and comply with local laws before ordering.
Q: How fast do you ship orders?
A: Orders placed before 12 PM PST are typically processed the same day. Standard shipping is 2–5 business days, with free 2-day shipping on U.S. orders over $200.
Q: Can I track my order?
A: Yes. Once your order is processed, you’ll receive a confirmation email with a tracking number.
Q: What happens if an item is backordered?
A: Backordered items are shipped as soon as they return to stock. Estimated restock dates will be shown on the product page or emailed after purchase.
Payments & Returns
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure online payment methods listed at checkout.
Q: Do you offer refunds or returns?
A: Due to the sensitive nature of research chemicals, all sales are final. However, if you receive a damaged or incorrect product, please contact our support team within 7 days of delivery for resolution.
Product Handling & Storage
Q: How should peptides be stored?
A: Peptides should be stored in a cool, dry environment, away from direct light. Lyophilized (powder) peptides are typically stable at room temperature but last longer when refrigerated. Once reconstituted, peptides should be stored in a refrigerator and used within the recommended timeframe for research purposes.
Q: Do you provide instructions for use?
A: No. Our products are sold strictly for laboratory research and analytical purposes. We cannot provide usage instructions for human or veterinary consumption.
Q: What is the difference between lyophilized (powder) peptides and reconstituted peptides?
A: Lyophilized peptides are freeze-dried for stability and long-term storage. Reconstituted peptides are peptides mixed with a solvent and are less stable, requiring proper short-term storage for research use.
Safety & Compliance
Q: Are your peptides legal to purchase?
A: Our products are legal for laboratory research in most jurisdictions within the United States. However, laws vary, and it is the buyer’s responsibility to ensure compliance with local regulations.
Q: Are your products FDA approved?
A: No. Our products are not approved by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease.
Q: Do you offer bulk or wholesale purchasing?
A: Yes. For bulk orders, wholesale pricing, or recurring supply, please contact us directly at support@thryvepep.com.
Support
Q: How can I reach customer service?
A: You can contact our support team by emailing support@thryvepep.com or through the contact form on our website. We typically respond within 24–48 hours.